On behalf of the entire team at Araxxe, we wish you a wonderful Holiday season and a bright, happy New Year.

May  it  bring  you moments  of  joy,  growth,  and  enduring  prosperity!




 

The Araxxe Team

Voice transit fraud is a relentless threat to the telecom industry, jeopardizing revenue, wholesale margins, and customer experience worldwide.

Araxxe’s new insightful Worldwide Voice Transit Observatory is a powerful weapon in this battle, empowering operators to detect fraud risks both as the origin and receiver of international calls.
Through our advanced End-to-End monitoring, we identify and report on CLI modifications that expose bypass fraud and routing errors—key issues behind poor call quality.

Gain insights into where fraud is happening and what can be done about it!

Preview the data: view our new infographic on fraud trends here, and join our webinar on December 5th to explore:

• How we build our Infographics: Understand the data, trends, and insights that shape our global fraud reports.
• Voice transit fraud mechanics: Delve into the tactic’s fraudsters use to exploit voice transit and how it impacts operators.
• Exclusive case study on the African Market: Hear a real-world example and learn about Africa’s unique voice transit landscape.
• Fortifying your network: Learn powerful, actionable strategies to shield your operations from fraud
• Leveraging Araxxe’s expertise: Explore how our advanced technology, monitoring, and analytics can be your trusted allies in combating Voice Transit Fraud.

Q&A session: Engage directly with our experts and get your questions answered!

​

Don’t miss this opportunity to learn from industry leaders and gain knowledge that can make a tangible impact on your operations.

We look forward to seeing you there! If you can’t attend but need insights, reach out to us at marketing@araxxe.com —we’re here to support your fight against fraud!

Voice transit fraud is a relentless threat to the telecom industry, jeopardizing revenue, wholesale margins, and customer experience worldwide.

Araxxe’s new insightful Worldwide Voice Transit Observatory is a powerful weapon in this battle, empowering operators to detect fraud risks both as the origin and receiver of international calls.
Through our advanced End-to-End monitoring, we identify and report on CLI modifications that expose bypass fraud and routing errors—key issues behind poor call quality.

Gain insights into where fraud is happening and what can be done about it!

Preview the data: view our new infographic on fraud trends here, and join our webinar on December 5th to explore:

• How we build our Infographics: Understand the data, trends, and insights that shape our global fraud reports.
• Voice transit fraud mechanics: Delve into the tactic’s fraudsters use to exploit voice transit and how it impacts operators.
• Exclusive case study on the African Market: Hear a real-world example and learn about Africa’s unique voice transit landscape.
• Fortifying your network: Learn powerful, actionable strategies to shield your operations from fraud
• Leveraging Araxxe’s expertise: Explore how our advanced technology, monitoring, and analytics can be your trusted allies in combating Voice Transit Fraud.

Q&A session: Engage directly with our experts and get your questions answered!

​

Don’t miss this opportunity to learn from industry leaders and gain knowledge that can make a tangible impact on your operations.

We look forward to seeing you there! If you can’t attend but need insights, reach out to us at marketing@araxxe.com —we’re here to support your fight against fraud!

 

Araxxe’s new Worldwide Voice Transit Observatory is a unique tool to help operators understand the issue as the originator and as the receiver the call. 

Get to know where the fraud happens!

Be ready! 
Check our feed!
Our new Worldwide Voice Transit Observatory will be out soon on our website!

Voice transit issues impact the revenues, wholesale margins as well as customer experience for mobile operators. 

Araxxe’s upcoming Worldwide Voice Transit Observatory is a unique tool to help operators understand the issue both as an originator and receiver of international calls.
Thanks to our End-to-End monitoring, we spot and report on CLI modifications evidencing bypass fraud or technical routing error leading to poor call quality.

Read the series of our four episodes to get better insights on International Voice Transit issues and be ready for the new observatory that will be released on our website within two weeks!

• Episode 1: International Voice Transit: what are the issues? 
• Episode 2: New Worldwide Voice Transit Observatory: what is it?
• Episode 3: How Araxxe can help identify international voice transit issues
• Episode 4: Upcoming Webinar: Leverage Araxxe's Expertise to Combat Voice Transit Fraud

  ---

  Episode 1: International Voice Transit: what are the issues? 

From the GLF report published in October 2023, three fraud risks in the voice business took a significant share in 2023:

• Origin Based Rating (OBR) Fraud: 49 %
   
• CLI Spoofing Fraud: 33%
   
• False Answer: 18%

Source:  GLF FRAUD REPORT - October 2023 - Sustaining the continuous fight against fraud

Be ready! Check our feed!
Our new Worldiwde Voice Transit Observatory will be out soon!

NEXT WEEK: Episode #2 | New Worldwide Voice Transit Observatory: what is it?

By requesting our new report, you'll gain access to a wealth of statistics and insights that will empower you to better manage your revenue streams by identifying and understanding where system failures occur.

For example about:

• Billing Error Rate: What is a Billing Error Rate? How is it computed and why is it useful to operators? 
• Error Mix by Location: get to know the percentage of errors found on home network and while roaming, and where we have found more errors per continent.
• Error Mix by Rate Plan: what is the average number of Billing Error Cases found per type of Rate plan?
• Error types for Voice Calls: get to know the seven types of billing errors that affect Voice services billing.

To receive the report in pdf format, send a mail to marketing@araxxe.com

Together with you, we design the perfect protection campaigns based on our assets mixing worldwide technologies, advanced software and skilled people.
Our vast experience enables us to create succesful solutions to identify and solve your revenue problems. 

We are the experts today, researching tomorrow’s problems.
With us, you will feel safe in an ever-evolving technological environment where revenues are increasingly at risk.

Billing errors can have significant business impacts across several areas, including:

• Financial performance
• Customer satisfaction
• Operational efficiency and
• Regulatory compliance

Check our report to get the breakdown of these impacts!

To receive the Worldwide Billing Errors Observatory report in pdf format, send a mail to marketing@araxxe.com

Araxxe Worldwide A2P SMS bypass maps help operators understand fraud levels and trends around the world.

In this edition of our A2P SMS bypass observatories, we continue to see high levels of A2P SMS bypass in all regions of the world, with many global brands identified as terminating traffic via grey routes.
Within Europe alone, we have estimated 141 million Euros revenue loss.

Join our Webinar on October 10th, where we will discuss:

• Statistics about Global Brands Terminating traffic via grey routes
• Latest regional A2P fraud levels based upon maps.
• The best fraud prevention methods to minimize A2P SMS bypass.
• Combining Testing and Firewall Solutions to maximize results.
• How do our customers use Araxxe test results? 

Join our webinar on October 10th, 4PM, Paris time!

Based on our analysis of test events generated in 120 countries around the world Araxxe’s Worldwide Billing Errors Observatory analyzes over 3,000 significant errors that were identified.  
Bringing our 19 years of experience, providing testing services to 240 operators around the world, we provide valuable insight into the types of issues faced when billing customers. Our estimates indicated that the average annual financial impact of each error identified within the observatory is 61 k€.

Understanding common issues will help Billing and RA professionals focus their attention on areas that present the highest levels of risk.  
In this series you’ll get a high-level overview of the issues Araxxe testing has identified which you can explore in detail by requesting our observatory.

• Episode #1 -    Statistics on the Number of Missing Transactions per Service
• Episode #2 -    Billing Error types of Data transactions
• Episode #3 -    Business Impact of billing errors
• Episode #4 -    More insights and statistics?

Episode #1: Statistics on the Number of Missing Transactions per Service

Missing transactions can lead to considerable revenue loss for operators, and traditional reconciliation systems often fail to detect these issues.

The impact of missing transactions can vary depending on the specific context and the operator’s business model, but generally:

• SMS: Missing SMS transactions can be critical for services like banking alerts, two-factor authentication (2FA), and other time-sensitive communications. The impact is significant in sectors where SMS delivery is crucial, such as financial services or customer notifications.
• Data: Missing data transactions can impact the billing accuracy for internet usage, leading to potential revenue loss and customer dissatisfaction.
• Voice: Voice services are often considered high-value, and missing these transactions can have a substantial financial impact.

SMS Data or Voice? Check our report and get to know which service is impacted more by missing transactions!

To receive the Worldwide Billing Errors Observatory report in pdf format, send a mail to marketing@araxxe.com

Araxxe’s company rests on strong moral principles. Inclusiveness, openness and honesty are at the core of every action.

Araxxe is a multicultural team working from 10 offices across 3 continents and employing staff with 21 different nationalities. We serve our customers in many languages including English, French, Spanish, Italian, German, Arabic, Portuguese, Mandarin, and Russian. 

An Araxxian acts with integrity, and honesty in all cultures of the world.

At Araxxe we are curious about the industry we work in. We search for new trends and issues incessantly. Araxxe has a unique first-hand data pool that we explore to identify new situations that impact our industry, whether it’s specific to our customers, the country they operate in or regional and global trends.

An Araxxian learns and teaches every day.

Araxxe will attend the Telco Transformation LATAM event organized by Conecta Latam on August 20th – 21st in Rio de Janeiro.
Presentations will cover important industry topics including Fraud & Security, Network and Digital Transformation.

Fidel Aponte -VP Latin-America & Caribbean- and Paul Flanagan -Product Account Manager- will attend.

To schedule a meeting prior to the event, feel free to contact them at: fidel.aponte@araxxe.com or paul.flanagan@araxxe.com.

More information about the event in Connecta’s website

Araxxe houses top industry experts and has access unique first-hand data, we are utilizing this to develop and enhance our services. Our services produce understandable, actionable findings that help our customers address important business issues.

Through our partnership with customers, we strive together for excellence.

Araxxe helps operators improve billing accuracy, reduce interconnect fraud and ensure quality of service utilizing a global network of test call generators (robots).  
With over 19 years of experience, our services have helped operators recover millions of dollars in lost revenue and unnecessary costs whilst helping them to improve customer experience.

Araxxe has a strong set of ethics and principles that govern our company’s decision making and actions.  
We have developed a set of core values that serve the foundation of our company culture and the behaviors expected from our workforce.  

We are proud to work at Araxxe, we call ourselves ‘Araxxians’. We celebrate Arabirthdays, Aranoël (Xmas) and even have Aragames and AraSpotlights on Linkedin for our employees…

In this Serie of episodes, you will get to know us better…

• Episode #1 - Serve our customers
• Episode #2 - Deliver Excellence
• Episode #3 - Show Curiosity
• Episode #4 - Be Open Minded
• Episode #5 - Act with Humility

Check episode #1 below!

Episode #1 - Serve our customers

The customer is King or Queen.

From product innovation to employee recruitment, from sales strategy to robot deployment.

An Araxxian always has the customer at the center of their mind.

This observatory is based on the analysis of 9.3 million test events performed between January 1st, 2020, and December 31st, 2023, in over 120 countries around the world. We identified 3,096 significant errors with an average financial impact of 61 k€ per Billing Error Case per year of unbilled revenues.





All Billing Error Rates are calculated according to the international Standard ETSI TS 102 845, ensuring that figures are reliable, comparable, and actionable.

We can detect billing errors whenever and wherever they occur!

With our global network of telecommunications resources and highly qualified team, Araxxe’s mission is to help communication service providers maximizing profitability by ensuring billing accuracy, eliminating unnecessary costs, and helping to maintain brand reputation:

With our Billing Verification services, we check rating, bundles, metering, data passes, roaming passes, Roam Like at Home applicability, SMS notifications and much more!

Let us help you to identify and correct your billing issues!



 

Using our global infrastructure, Araxxe can test and verify roaming situations that are impractical to assess through manual test plans.

Our End-to-End monitoring allows us to identify issues such as :

• missing transactions
• incorrectly metered transactions
• incorrectly rated transactions
• delayed or incorrect notifications etc. which traditional reconciliation tools often miss. 
   

Araxxe provides high definition billing verification, allowing operators identify and eliminate the final 2% – 3% leakage often tolerated within reconciliation systems.

We advocate for zero-error tolerance by performing ‘per transaction’ without using aggregated data. 

We believe that even “small” billing errors matter: 

• One small billing error today can become a significant error tomorrow ! 
• Ten small billing errors can have a substantial financial impact !
   

Our Worldwide Billing Error Observatory report shows that more billing errors occur whilst roaming (64%) as compared to those that occur on home networks (36%). 

Roaming revenues are particularly affected by Billing Error Cases with two main areas of weakness: 

• Roaming data passes do not always work as expected applying incorrect set-up and usage charges.
• Voice CDR’s are frequently “lost” in the transfer from roaming partner resulting in underbilling.

• Do you want to learn about how fraudsters terminate A2P SMS into your market?
• Do you want to learn more about the “real” A2P fraud levels in your market?
• Do you want to learn more about how testing can help you identify A2P SMS fraud that you don’t currently detect?
• Do you want to learn about the corrective actions that can be taken to reduce A2P SMS fraud?

If you answered “YES” to any of these questions, join our webinar on June 13th.
Discuss with our experts the latest developments regarding A2P SMS bypass fraud and learn how you can prevent it.
Learn how to use our Worldwide A2P SMS Maps to understand fraud levels in your market and trends around the world.

This webinar will help attendees:

• Understand A2P SMS bypass fraud schemes.
• Use Araxxe A2P Observatory to understand revenue loss in your market.
• Understand how Araxxe helped an operator minimize A2P bypass fraud via a Case Study.
• Understand how Araxxe testing identifies fraud not detected by other controls.
• Take corrective actions to help reduce fraud within your market.
   

Araxxe is pleased to attend GSMA Mobile 360 Latam!

The event will take place in Mexico City, on June 5th - 6th, 2024.
Fidel Aponte, our VP Latin-America & Caribbean, and Paul Flanagan, our Product Account Manager, will be on-site.
To schedule a meeting, feel free to contact them at fidel.aponte@araxxe.com or paul.flanagan@araxxe.com.
 

We are looking forward to meeting you in Mexico City!
 

More information about the event on GSMA M360 Latam’s website. 

Araxxe is pleased to attend CFCA’s Summer Educational Event that will take place on June 04th to 05th in London. 

Frederick Van de Weghe, our Chief Commercial Officer, and Christophe Oliver, our VP North America, will be on-site!
To book a meeting in advance, feel free to contact them at frederick.van.de.weghe@araxxe.com or christophe.oliver@araxxe.com

We are looking forward to meeting you in London!

More information about the event in CFCA's website.

Araxxe is pleased to attend the 21st Fratel Seminar that will take place in Lomé, Togo on May 21st and 22nd, 2024.

Adrien Pernet, our International Sales Manager, will be onsite.
If you are attending Fratel's seminar too, feel free to contact Adrien at adrien.pernet@araxxe.com to plan a meeting in advance. 

We are looking forward to meeting you in Togo!

More information about the event in Fratel’s website.

Araxxe is pleased to attend the International Telecoms Week (ITW) that will take place from May 15th to 17th at the Gaylord National Resort & Convention Center, National Harbor MD, near Washington DC...

Meet Araxxe representatives on-site: 

• Christophe Oliver - VP North America
• Paul Flanagan - Product Account Manager
• Frederick Van de Weghe - Chief Commercial Officer.

 
If you are attending ITW, meet us on-site at table D30, or click the button below to book a meeting in advance. 


 

We are looking forward to meeting you at ITW!

Meet with Fred, Lisa, Adrien & Paul in Istanbul at WAS #19!

Fraudsters are constantly looking to avoid operator controls used to combat A2P SMS fraud. 
Araxxe A2P SMS testing campaigns generate messages from a wide range of origins (brands) and aggregators to identify new fraud scenarios as they happen.
This complements an operator’s firewall, providing real-time intelligence to facilitate the updating of rules to ensure A2P SMS revenues are fully monetized.




If you would like to know more about how Araxxe can help you maximize your profitability, check the maps on our website and please visit us at booth B5 during GSMA WAS#19, or book an appointment using the button below:



 

Araxxe has conducted billing verification for hundreds of customers over the last 19 years.  
Analyzing the result of over 5,000 recent billing errors, we have identified on behalf of our customers we find that 64 % of billing errors occur whilst roaming.




 

This is due to the increased complexity of roaming billing and the multiple parties (roaming partners, clearing houses) and systems involved in this process.

These errors can often result in inflated cost as well as revenue loss.

If you would like to know more about how Araxxe can help you reduce billing errors, please visit us at booth B5 or book an appointment using the button below. 

                                 

Araxxe helps operators monitor roaming quality allowing them to proactively identify and address issues before they impact their customer experience.  
Through our continuous monitoring campaigns, we report on 15 KPI’s in accordance with international standards covering voice, Data and SMS across all radio networks.

“On-demand” testing allows operators to ensure that corrective actions taken fully address issues identified.
Araxxe service is unique:

Unlimited

• “All you can eat” approach: package price includes as many tests as needed.  No tokens. No “bean counting” as with competitors.  

User Eyes

• Active tests tell you how telecom users experience your services.
• Araxxe QoS Indicators are understandable by telecom users, marketing teams and wholesale teams.

Universal

• Worldwide roaming up to 99%+ of your roaming revenues protected.
• All radio technologies tested: 2G, 3G, 4G and 5G
• Three international standards applied: GSMA, ETSI, and ITU

If you would like to know more about how Araxxe can help you improve your roaming Quality of Service, please visit us at booth B5 or book an appointment by clicking here. 


 

Discover How Araxxe helps Operators Maximize Profitability!

With over 19 years of experience, Araxxe is a market leader in the delivery of testing services to the telecommunications industry. 
Utilizing our global network of telecoms resources, reliable infrastructure, and a highly skilled workforce, we provide support to operators in the following areas:

✔ End to End Billing Verification | Retail & Wholesale
• Data Bundles
• Roaming
• Mobile Money
• Data Metering
• Pay TV, VoD
• M2M, IoT
• Customer Experience

✔ Interconnect Fraud Protection | Incoming & Outgoing
• A2P SMS Bypass
• CLI Refiling
• Voice Simbox

✔ Transit Carrier Monitoring 
• Ensure your transit carriers deliver calls correctly

✔ Roaming Quality of Service
• Ensure the quality of Data, Voice Calls and Messaging on both home network and in roaming on 2G, 3G, 4G and 5G

Our cost-effective solutions can be deployed quickly to help you uncover previously unidentified issues leading to revenue loss, inflated costs and poor quality of service. 
If you would like to know more about how Araxxe can help you maximize your profitability, please visit us at booth B5 or book an appointment using the link below:

We are looking forward to meeting you in Istanbul !

 

Did you know that Araxxe now holds the International Standard on Assurance Engagements 3402 (ISAE 3402) for our Interconnect Fraud Detection services?

It is an international assurance standard provided by Calisséo an independent audit firm which audits Araxxe processes on a regular basis.
It proves Araxxe has an internal control structure and procedures to deliver the monitoring service « Interconnect Fraud Detection » following quality standards.

Why is it important?

• Audits made easy: The certificate should interest customers who need to audit their Internal Controls according to Sarbanes-Oxley Act in the US as well as certifications demanded by many financial regulations in other regions.
   
• Reduced Audit budget for Araxxe clients: It means our customers auditors can rely on the attestation we give them, resulting in a reduced audit budget!

Have you checked if all your service providers own this international standard?

If you want to know more about this certification or any insights about our solutions, contact us at: marketing@araxxe.com

1. Protection against Incoming Voice CLI Refiling & Simbox fraud

From our pool of origins, we generate test calls and verify how they are terminated to our customer’s network.
If fraudulent schemes are detected, they will be reported in real-time so that customers can take corrective actions.

2. Monitor Transit Carrier Performance

Araxxe generate test calls from our customers network to international destinations around the world.  
When calls are terminated with an unexpected CLI, an error is reported via our online portal.

3. Reporting via a Live Portal

All our cases are reported in real time through a user friendly, secure, collaborative online portal that you can access 24 hours a day and 7 days a week.

If you want to discuss any of our solutions, send a mail to marketing@araxxe.com to get a free consultancy hour!

Araxxe is pleased to attend the Telecommunications UK Fraud Forum (TUFF) that will take place in London on March 5th 2024.

Lisa Taillandier, our International Sales Manager, will be onsite.
If you are a TUFF member and are attending the forum too, feel free to contact Lisa at lisa.taillandier@araxxe.com to plan a meeting in advance.

We are looking forward to meeting you in London!

More information about the event in TUFF's website. 

Araxxe’s new Worldwide Voice Transit Observatory is a unique tool to help operators understand the issue as the originator and as the receiver the call. 

Get to know where the fraud happens!

Stay tuned.
We will release our new observatory soon!
 

Various market studies show that A2P SMS will still be the most efficient way to communicate with customers in 2024. Revenues are predicted to continue growing over the next few years:

“The global A2P SMS market size was assessed at approximately 66.91 billion US dollars in 2022 and is anticipated to reach USD 79.00 billion by the year 2030.”(Zion Market Research)

Unfortunately, fraudsters want to grab a “piece of the action”, utilizing a wide range of fraud schemes to terminate message without paying termination fees.
Araxxe Worldwide A2P SMS bypass maps help operators understand fraud levels and trends around the world.

Join our Webinar on February 22nd (3:00 pm, Paris time), where we will discuss:

• Latest regional A2P fraud levels based upon maps.
• The best fraud prevention methods to minimize A2P SMS bypass.
• Combining Testing and Firewall Solutions to maximize results.
• How do our customers use Araxxe test results? 
   

Araxxe is a leading provider of fraud and revenue assurance services for telecoms operators around the world. Utilizing our global network of test call generators, we help operators maximize profits through the identification of interconnect fraud and minimization of billing errors.
Read the series of our four episodes to get better insights on International Voice Transit issues and our solutions.

• Episode 1: International Voice Transit market overview
• Episode 2: International Voice Transit: what are the issues? 
• Episode 3: New Worldwide Voice Transit Observatory coming up: what’s in?
• Episode 4: How Araxxe can help identify international voice transit issues

Episode 1: International Voice Transit market overview

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The evolution of international voice traffic has shown a downward trend over the last several years, this was mainly due to the introduction and adoption of over-the-top providers. 

• Mobile operators not only need to cope with low volumes but also with higher levels of traffic terminating via “grey routes”. High levels of fraud result in significant revenue loss.
• Facing downward pressures in the wholesale market, some transit carriers have increased the traffic volumes they terminate via ‘grey routes’ to improve margins at the expense of the mobile network operator.
   

To get more insights on this issue, keep an eye on our website!

NEXT WEK: Episode 2: "International Voice Transit: What are the issues?"

In an article published by Telecom.com, “Kaleido Intelligence estimates that wholesale and retail revenues from consumer and IoT roaming services will generate $45 billion" in 2024 - "a 47% increase on ‘pre-pandemic levels" (1).
(1) Source: Telecoms.com 

Will you realize (bill) all your roaming revenues this year?
Operators around the world are using Araxxe’s End to End Billing Verification Service to ensure billing accuracy, secure revenues, and avoid customer complaints.
We can help you to identify metering, processing, rating and billing issues that impacting revenues helping you ensure that you minimize revenue leakage and maximize revenues.

Utilizing our global network of robots, we generate independent test transactions in roaming scenarios across all regions around the world, verifying that they are metered, processed, rated, and billed correctly.

If you would like to know more about our TCG solutions and get a free consultation with one of our experts, send us a mail at: marketing@araxxe.com 

Thank You for following us in 2023!

Let's kick off the new year!

• Webinars 2023

Thanks to all of you who attended and came to listen to our experts in 2023! We really appreciated the exchange we had, and interesting questions you raised during those sessions…

You were…
 

                                                  200+ participants

                                                  From…

                                                  72 countries around the world!
 

In 2023 we discussed many “hot topics” in relation to A2P Message Fraud and Billing Errors during our Webinars.

In 2024, we want to continue the discussion

Please continue to join us during those events!

• Get to know Araxxe’s people and values

Get to know more about our people, who we are and what makes our team unique. Keep an eye on our LinkedIn feed. We strongly believe in our people and will continue to showcase our team members… AKA the ‘Araxxiens’
 

•  Observatories

We will continue to use our global network of Test Call Generators (Robots) and resources to monitor Fraud and Revenue Assurance issues around the world, providing operators with unique and interesting insights based upon first hand data.
 

• In 2024 we will continue!

…and EXPAND our observatories!

This is the reason why we are very excited to announce that …