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End-to-End Mobile Money Monitoring

Challenge

In 2020 Mobile Money processed over $700 billion! More than one billion accounts were activated. In some African countries, Mobile Money revenues may represent up to 10% of an operator revenues and up to 50% of yearly revenue growth. 

Payment processing reliability is a must. Any error can dent your revenue, might hurt consumer trust and truly kill the service. 

Our solution

In order to help operators building trust and assuring reliability of their Mobile Money services and to help them being regulatory compliant, Araxxe generates a relevant sample of transactions to detect processing errors on mobile money transactions such as: Cash in / out, P2P & merchant Transfer, Airtime Top-up, Balance Enquiry, Bill Payment & Bulk Payment, Interoperable P2P Transfer, International Remittance, Microcredit…

We perform extensive controls on a transaction per transaction basis including:

•    the checking of the wallet balance,
•    the checking of SMS notifications,
•    the checking of the commissions,
•    the checking of various limits.

Araxxe reports any discrepancy in service logic, in the billing of the service or processing error and make sure that Mobile Money service is delivered and notified to customers, as specified by marketing, as communicated to customers and as recommended by regulatory bodies.