Over 20% of consumer complaints mentioned in the “Q3 2020 Telecoms and Pay TV Complaints report” issued by Ofcom —the UK’s communications regulator— is linked to billing, prices and charges. Summarised per type of provider, the report showed:
Based on this study, Araxxe advises to prioritise looking into the invoices of PayTV and Mobile subscribers. Need an extra pair of eyes? Araxxe has a proven track record ensuring worldwide players can bill their subscribers correctly, making for happy and loyal customers. At the same time, these players can count on Araxxe to help increasing their margin through the detection of underbilling errors.
Explore our end-to-end billing verification solutions here and feel free to contact Frederick Van de Weghe to receive more details or to get an invitation to an exploratory call.