Araxxe is pleased to attend GSMA Mobile 360 Latam!

The event will take place in Mexico City, on May 28th - 29th, 2025.
Fidel Aponte, our VP Latin-America & Caribbean, and Paul Flanagan, our Product Account Manager, will be on-site.
To schedule a meeting, feel free to contact them at fidel.aponte@araxxe.com or paul.flanagan@araxxe.com.
 
We are looking forward to meeting you in Mexico City!
 
More information about the event on GSMA M360 Latam’s website. 

Araxxe holds the International Standard on Assurance Engagements 3402 (ISAE 3402) for our Interconnect Fraud Detection services.
This is an international assurance standard provided by Calisséo an independent audit firm which audits Araxxe processes on a regular basis.
It proves Araxxe has an internal control structure and procedures to deliver the monitoring service « Interconnect Fraud Detection » following quality standards.

Why is it important?

• Effectiveness: It demonstrates Araxxe determination to provide high quality services, ensuring that we have implemented internal controls to maximize the effectiveness of our fraud detection campaigns.  This efficiency results in improved results for our customers (quicker detection times, reduced fraud).
   
• Audits: The certificate should interest customers who need to audit their Internal Controls according to Sarbanes-Oxley Act in the US as well as certifications demanded by many financial regulations in other regions.
   

If you want to know more about this certification or any insights about our solutions, contact us at marketing@araxxe.com. 

Araxxe is pleased to attend the International Telecoms Week (ITW) that will take place from May 05th to 07th at the Gaylord National Resort & Convention Center, National Harbor MD, near Washington DC.

Meet Araxxe representatives on-site: 

•    Christophe Oliver - VP North America
•    Paul Flanagan - Product Account Manager
•    Frederick Van de Weghe - Chief Commercial Officer.
 
Meet them at table D8! To book a meeting in advance, click the button below!

Araxxe’s Worldwide Billing Errors Observatory is based on the analysis of test events generated in over 120 countries around the world. We identified 3,096 significant errors with an average annual financial impact of 61 k€ per case.
Our Observatory reveals and explains over 10 key indicators. 

Here’s a glimpse of what you can discover during the webinar:

• Statistics relating to billing error cases detected while roaming.
• Statistics relating to the number of missing transactions per service (Voice/SMS, Data, etc.).
• Insights into the five billing error types associated with data billing.
• Insights into the three types of errors, highlighting which has the biggest business impact.
• Exclusive Case Study about how Araxxe helped an operator minimize revenue loss

If you would like an overview of our billing observatory and a better understanding of how Araxxe can help minimize billing errors, join our webinar.

Save your seat!
Register here 
5:00 pm (Paris time) | 9:00 am (Mexico time) 

We hope many of you can join us for what promises to be an insightful session!
The webinar will be presented in Spanish. 
If you can’t join but you would like to know more about preventing billing errors and receive the Billing Errors Observatory report, click here, and feel free to contact us, we’ll be happy to help!
 

Whilst most operators have implemented messaging firewalls Araxxe still detects high levels of A2P SMS bypass around the world.

Our A2P testing campaigns complement firewall solutions, identifying issues in real-time and providing the intelligence to address loopholes with existing controls that fraudsters exploit to avoid detections.

Our service helps you fully monetize your messaging revenue streams!

If you would like to know more about how Araxxe can help you maximize your profitability, check the maps on our website and visit us at booth S11 during WAS#21 Dubai!
Book an appointment using the button below.

Araxxe helps operators monitor roaming quality allowing them to proactively identify and address issues before they impact their customer experience.  

Base Campaign
Through our continuous monitoring (base) campaigns, we proactively report on critical voice, data and message KPI’s, highlighting significant QoS changes that impact customer experience.
KPI’s are designed in accordance with GSMA GRQ standards.

On-demand 
On-demand or “ad-hoc” testing allows operators to generate tests whenever they are required to wherever they are required to investigate specific issues or complaints.

Araxxe service is Unique:
Unlimited

•   “All you can eat” approach: package price includes as many tests as needed.  No tokens. No “bean counting” as with competitors.

User Eyes

• Active tests tell you how telecom users experience your services.
• Araxxe QoS Indicators are understandable by telecom users, marketing teams and wholesale teams.

Universal

•  Worldwide roaming up to 99%+ of your roaming revenues protected.
• All radio technologies tested: 2G, 3G, 4G and 5G
• Three international standards applied: GSMA, ETSI, and ITU

If you would like to know more about how Araxxe can help you improve your roaming Quality of Service, please visit us at booth S11 and book an appointment using the link below. 

Our A2P SMS bypass observatories continue to show high levels of A2P SMS bypass in all regions of the world, with many global brands identified as terminating traffic via grey routes.

Join us for an exclusive webinar where we’ll explore the latest developments in A2P SMS, including a deep dive into major brands, key statistics and a case study on new emerging messaging trends.

What’s on the agenda?

• A2P SMS Observatories Update – the latest financial impact estimates
• Are global brands still terminating via grey routes?
• How are we helping operators minimize A2P SMS fraud?
• Migration to RCS: Are operators ready to charge RCS termination fees? Will grey aggregators try to steal a piece of the pie?
• Araxxe is ready – we are already monitoring for RCS fraud!

Join our webinar on April 3rd, 4 pm, Paris time – 8 am Mexico.
This is your opportunity to gain expert insights, discover market trends, and stay ahead in the evolving messaging landscape!
 

Voice transit issues impact revenues, wholesale margins, and customer experience for mobile operators.
 
Araxxe generates calls from your network towards international destinations ensuring that calls are delivered according to KPI’s agreed with your international transit carriers.
Performance issues are reported, allowing you to challenge transit carriers, demand improvements and where necessary modify routing options.
Utilizing Araxxe data improves international quality, resulting in increased revenues and leading to higher levels of customers satisfaction.

Please visit us at booth S11, book an appointment using the button below and check our Worldwide Voice Transit Observatory infographics: It is a unique tool to help operators understand voice transit issues both as an originator and receiver of international calls.

Testing programs will vary according to platforms and exact customer requirements.
However, in most cases Araxxe recommends a three-step approach: 

• Pre-Implementation Testing: Detects issues early to avoid launch delays.
• Parallel Testing Post-Go-Live: Confirms implemented fixes and identifies remaining issues.
• Full-Live Testing: Validates all final corrections to ensure system stability.

Integrating Araxxe as a partner into system upgrade helps operators increase both the efficiency and scope of testing during system changes. 
Early detection of billing errors prevents revenue leakage, reduce financial loss and reputational damage. 
Efficient automated testing can minimize project delays and prevent cost overruns.

If you would like a free consultation to discuss how you can improve your billing, feel free to contact us.

With over 20 years of experience, Araxxe is a market leader in the delivery of testing services to the telecommunications industry. Utilizing our global network of telecoms resources, reliable infrastructure, and a highly skilled workforce, we provide support to operators in the following areas:

✔ Transit Carrier Monitoring
Ensure your international transit carriers deliver calls according to agreed KPIs

✔ Roaming Quality of Service
Ensure the quality of voice, data and messaging accross all radio technologies

✔ A2P SMS Fraud Detection
Identify and minimize fraud, maximizing messaging revenues

Araxxe extends its expertise beyond those domains to other critical areas, including billing verification and interconnect fraud protection:

Interconnect Fraud Protection
Incoming & Outgoing

• Voice Simbox
• CLI Refiling
• OTT Bypass

End to End Billing Verification
Retail & Wholesale

• Data Bundles
• Roaming
• Mobile Money
• Data Metering
• Pay TV, VoD
• M2M, IoT
• Customer Experience

Our cost-effective solutions can be deployed quickly to help you uncover previously unidentified issues leading to revenue loss, inflated costs and poor quality of service
If you would like to know more about how Araxxe can help you maximize your profitability, book a meeting with or us visit us at booth S11 in Dubai!

• Customized Test Plans: We design comprehensive test plans that efficiently validate a wide range of scenarios, including complex roaming cases.
• Quick and Efficient Validation: Our solutions ensure subscriber invoices are verified following changes, enabling rapid retesting when errors are identified and corrected.
• Independent Testing: Our independent testing supports go/no decisions and provides documentary evidence to support post implementation audits and reviews.

If you would like a free consultation to discuss how you can improve your billing, feel free to contact us. 

Araxxe is pleased to attend CFCA’s Spring Educational Event that will take place on March 25th-27th in Tucson, Arizona.  

Christophe Oliver, our VP North America and Fidel Aponte our VP Latin-America & Caribbean will be on-site!

To book a meeting in advance, feel free to contact them at christophe.oliver@araxxe.com or fidel.aponte@araxxe.com

We are looking forward to meeting you in Tucson!

More information about the event in CFCA's website.

Operator

•  A mobile operator in Southeast Asia with 5 million subscribers.

Campaign Scope

• 8 prepaid tariffs plans tested (covering 95% of revenues).
• Validate the migration of the operators prepaid charging platform.
• Parallel run testing of legacy the platform and new platform (test subscriptions) prior to migration of customer data.
• Testing of new platform following migration of customer data.

Issues Identified

Testing uncovered several issues in the new system configuration prior to data migration and go-live, these included:

• Voice roaming incorrectly charged whilst roaming in North America.
• Incorrect billing of international calls to Asia.
• International SMS not charged for messages to Latin America.
• Incorrect data volume allowances within local plans.
• Data roaming incorrectly charged whilst roaming Europe.

Lessons Learned

• The parallel run identified and allowed the operator to address several important issues, preventing significant revenue loss and potential reputational damage.
• Automation of testing allowed an expanded testing scope within the timeframes and budget of the project to test scenarios such as roaming and international calling that manual testing cannot reach.

Why Araxxe

• Integrating Araxxe as a partner into system upgrade helps operators increase both the efficiency and scope of testing during system changes. Early detection of billing errors prevents revenue leakage, reduce financial loss and reputational damage.
• Efficient automated testing can minimize project delays and prevent cost overruns.

If you would like a free consultation to discuss how you can improve your billing, please contact us at marketing@araxxe.com
 

Telecoms operators are constantly updating and migrating systems to remain competitive and launch new services.  
The pressure to implement these systems within tight timeframes within budgets often means testing is limited.  This can lead to billing errors with significant financial and brand impact.
In this series, we’ll explain the issues that operators face and how Araxxe can help you address them.

• Episode #1 -    Pressure to Implement Changes Quickly 
• Episode #2 -    Case Study
• Episode #3 -    Araxxe Services for Securing Change
• Episode #4 -    How does Araxxe test?

Episode #1 -    Pressure to Implement Changes Quickly 

Operators consistently update and migrate systems to introduce new technologies and launch new services.
Pressure to be first to market, react to competitors along with budget all put pressure on implementation timescales.
This often leads to operators cutting corners especially when it comes to testing.  
Limited testing can lead to billing errors that result in revenue loss, customer dissatisfaction and reputational damage.

Transformation programs impact different facets of user experience

• Networks Upgrades & Migrations
• Systems Upgrades & Migrations 
• New Services Launch

Migrations and upgrades increase significantly Billing Error risks for customers:
• Tight timescales
• Resources constraints
• Limited testing scope

Go Live decision requires fact-based assessment.

          
Araxxe helps telecom operators make decision during their large transformation programs.
Automated testing enables operators to perform various tests in a timely, proactive and targeted way.

If you would like a free consultation to discuss how you can improve your billing, feel free to contact us!

Araxxe is pleased to attend the GSMA Fraud & Security Group (FASG) #31 meeting that will take place from February 4th to 6th in Johannesburg.

Meet our delegates on site: 

• Adrien Pernet – International Sales Manager - MEA
• Frederick Van De Weghe – Chief Commercial Officer
• Paul Flanagan – Product Account Manager

On February 4th, Paul & Fred will be sharing insights on How Araxxe Global Fraud Observatories can Help Operators Understand Voice & Messaging Fraud Levels. 

If you are a GSMA member and are attending FASG#31 too, do not hesitate to join Fred and Paul for an insightful presentation!

To book a meeting in advance, feel free to contact them Adrien, Paul and Fred at Adrien.pernet@araxxe.com, paul.flanagan@araxxe.com or frederick.van.de.weghe@araxxe.com 
 
We are looking forward to meeting you in Johannesburg !

Billing errors significantly impact operators by generating complaints, causing reputational damage, leading to revenue loss, and increasing costs.
System upgrades and migrations are complex processes often constrained by tight deadlines. Extensive testing is crucial to minimize the risk of errors and ensure a seamless cutover.

Why prioritize billing verification before, during, or after migration?...

When conducting a system migration, it's essential to perform comprehensive testing campaigns efficiently.
Araxxe automates testing, enabling operators to thoroughly validate a wide range of plans and service types across local and roaming scenarios. This proactive approach helps operators efficiently detect and resolve billing errors, minimizing risks and ensuring a smooth transition.

Join our webinar to discover:

• Why use automated testing during system migrations?
• Sample testing scopes and options
• How Araxxe conducts testing
• Case studies: What issues do we uncover?

Can’t attend? Contact us to learn how to prevent billing errors—we’d be happy to help!

• Webinars 2024:

Thank you to everyone who attended our webinars in 2024! 

We truly valued the engaging discussions and the thought-provoking questions you brought to the sessions. Over the course of the year, we hosted five webinars covering: 

- How testing helps fight A2P SMS fraud?

- The battle against global voice transit fraud – with an exclusive case study 

- Araxxe New Observatory: Statistics, Key indicators, Business Case and impacts of Billing Errors

- Case Study: How testing helps maximize A2P SMS Revenues

- A2P SMS Fraud Trends: Do Global Brands terminate Messaging via Grey Routes?

We appreciate your feedback on our sessions:

“: more presentations of such would help MNO's globally”

“It was nice, intuitive. Keep as it is’

We look forward to continuing the discussions with you in 2025!
We encourage you to keep joining us next year at these events.
Araxxe will offer bi-monthly webinars for operators and regulators, where we will discuss the latest trends and findings from our observatories. These sessions will present valuable information and practical tips, promoting discussion and knowledge sharing.

• Discover Araxxe’s People and Values 

Learn more about our team, what defines us, and what makes us unique. Follow our LinkedIn feed to stay updated! We deeply value our people and are excited to continue highlighting our amazing team members.
 

• Observatories

Since 2021, Araxxe has been leveraging the firsthand data at our disposal to create observatories that highlight the impact of telecom issues on operators worldwide.
Araxxe has developed three observatories to provide insights to assist operators in three critical areas: A2P SMS Bypass, Voice Transit Fraud, and Billing Errors.


 
The content and data in our observatories are updated on a regular basis.
Keep watching our feed and website to find out the latest industry trends!
 

If you want to receive our newsletters, insights about our industry series, send a mail to marketing@araxxe.com and we will add you to our mailing list.