We have received the ISAE 3402 Type 2 Service Auditor Assurance Report.  
The scope of the report was Araxxe End-to-end Billing Verification service used to check billing based on the results of test call generators.
 

We have received the ISAE 3402 Type 2 Service Auditor Assurance Report.  
The scope of the report was Araxxe End-to-end Billing Verification service used to check billing based on the results of test call generators.
 

We check every byte is counted, so you know every byte is billed!

“How much data do I need?”
We all shop around to get the fastest speed, the best value, and always, more data. 
Your innovative marketing team is constantly building new ways to attract consumers. This is to increase customer loyalty & avoid churn. Some offer; “unlimited” data on social media or “unlimited” data when video streaming. Others implement extra data for specific activities, such as, “extra music (Spotify)” or “extra streaming (YouTube).” Even data roaming passes are now common practice. 

We check every byte is counted, so you know every byte is billed!

“How much data do I need?”
We all shop around to get the fastest speed, the best value, and always, more data. 
Your innovative marketing team is constantly building new ways to attract consumers. This is to increase customer loyalty & avoid churn. Some offer; “unlimited” data on social media or “unlimited” data when video streaming. Others implement extra data for specific activities, such as, “extra music (Spotify)” or “extra streaming (YouTube).” Even data roaming passes are now common practice. 

So, the question is: Do you bill these new data services properly, to prevent revenue leakage and customer experience issues?
Is the data allowance, for the option you have built, applied correctly? Has the validity period been respected and has it ended at the right time? Do your subscribers really get a notification when the data limit is met as per your policy?
Actually, all those “unlimited” offers are not really unlimited… This is such a complex process that even regulators now start to regulate how data bundles should be checked and invoiced. 

How Araxxe can help you?
If you want to keep up with increased data billing, better manage the increased number of features you offer and how you bill those features, we can help you.

• Araxxe is the unique provider to have defined a systematic approach to verify exhaustively data bundle implementation within operator’s billing chains.
• Control domains go from the subscription logic to the cancellation logic, from the price to the allowance, from the exit policy to the renewal policy without forgetting the validity period and the subscriber notification policy. 
• We verify data bundles from standard test plans to fully customized test plans tuned to best suit your business priorities. As such, bundle subscriptions via SMS, allowance rollover checks, zero rated applications within a data bundle, throttling controls, pro-rated allowance/price coherence verification,… are part of the monitoring scope. 
• Our platform generates transactions according to tailormade test plans & match these transactions with public and internal tariff information. In this way, we can deliver actionable findings supported by detailed proof reports and estimate business impacts to allow you to prioritize billing error corrections.

If you want to know more about our Data Bundle Billing Verification Service, or any other Revenue Assurance or Fraud Detection solution, don’t hesitate to contact us, we will be glad to help!

Collaboration of Araxxe to the newly released ETSI Standard for Billing Verification

Back in 2009, Araxxe was involved in the ETSI’s Technical Committee User Group (European Telecommunications Standards Institute) to define the TS 102 845 Billing Verification Standard.
But almost 10 years later, it is time for an update! Araxxe participated again with other vendors and operators in a project to update this important technical specification.

Collaboration of Araxxe to the newly released ETSI Standard for Billing Verification

Back in 2009, Araxxe was involved in the ETSI’s Technical Committee User Group (European Telecommunications Standards Institute) to define the TS 102 845 Billing Verification Standard.
But almost 10 years later, it is time for an update! Araxxe participated again with other vendors and operators in a project to update this important technical specification.

What is the ETSI standard and why is it important for you?
Operators, regulators and other players in the telecommunications market can find in the standard a model for designing and operating the check-up of metering and billing processes and systems. In addition, it provides operators guidelines and best practices on which information and how the billing chain should be checked.

What has been updated since the first version written in 2009?
Several new recommendations have been made concerning billing verification of value-added services (e.g. mobile money). On top of this, the standard contains advice on how to control promotional offers that are currently common practice in the telecommunications market (e.g. unlimited offers).
The standard also contains a new chapter about the test methodology which could be applied for billing verification; in other words, what should be done technically to make sure an operator has full control of the billing chain.

You can view the ETSI document here.

How and why can Araxxe help?
Since Araxxe has been involved in building this standard, it goes without saying that our managed services are fully compliant with TS 102 845. By using our services, a communication company will directly benefit from our standardised approach to checking metering accuracy and rating correctness.
Choosing Araxxe to outsource your billing verification services gives you access to a fully managed service:

• Do you want to monitor how your customers experience international calling and also if they can use all national services in a roaming environment? Araxxe owns 250+ robots spread throughout 170 countries. This allows us to build scripts covering billing checks locally, on an international level and to test your roaming rate plans!
• Do you need an ‘all in’ solution with a flexible scope? Any revenue stream can be monitored by Araxxe: postpaid billing, prepaid charging, M2M, IoT, corporate rate plans, data services, data bundles, outbound roaming, prepaid top up, premium rate services, interactive TV services, and more.
• Do you want to know how much revenues are at risk due to billing errors? Our analysts will prepare a clear financial impact estimation based on the billing errors found in your network.

If you want to know more about the ETSI standard and our billing verification services, do not hesitate to contact us and we will be happy to help you further!