Our solutions
Transit Carrier Monitoring
Protect wholesale margins. Improve call quality. Hold transit carriers accountable.
The Challenge
Although international voice traffic volumes have declined with the growth of OTT alternatives, traditional voice remains an important source of revenue, cost and fraud risk for telecommunications operators worldwide.
As volumes decrease, transit carriers face increasing pressure to protect margins and profitability. This can create incentives to route traffic through lower-cost, potentially grey routes, compromising call quality and commercial performance.
Poor-quality routing can result in lower call completion rates, shorter call durations, CLI delivery issues and false answer supervision. These issues can increase costs, reduce revenue and undermine customer confidence.
Our solution
We offer proactive End-to-End testing where calls are generated from your network to international destinations.
The outcome of these tests is recorded and presented in real-time via our user portal so that corrective actions can be taken to address issues.
Results are used to optimize the “least cost routing” capability implemented by operator team, while making sure customer experience is duly protected.
When required, Araxxe experts can provide certified statements to confirm fraud that can be used to challenge carriers, forcing corrective action, supporting legal action, and substantiating financial claims.
Our service offers unlimited call volumes, so additional testing can be generated towards problem destinations as and when required.
Continuous Monitoring — Base Campaign
Our continuous Base Campaign proactively monitors transit carrier performance against key quality indicators:
• Call Delivery: Measure call completion performance.
• CLI Delivery: Verify calling line identity delivery.
• Post-Dial Delay (PDD): Monitor the time required to establish a call.
• False Answer Supervision (FAS): Identify suspicious answer-supervision behavior.
• Mean Opinion Score (MOS): Assess perceived voice quality.
Each campaign is customized to your requirements, typically covering the key destination countries representing 90–95% of your wholesale costs.
Testing frequency can be tailored to your needs, with additional countries introduced as required at no extra cost under our unlimited testing model.
By continuously tracking performance, operators can detect changes early, investigate potential issues and take corrective action before customer experience and commercial performance are significantly affected.
On-Demand Testing
When changes occur, operators need answers quickly.
Our on-demand testing enables you to initiate tests across more than 150 countries in our portfolio whenever required. Schedule tests around network upgrades, routing changes, new interconnects or other operational events to validate performance before, during or after implementation.
Identify implementation issues, verify routing changes and take corrective action — including rolling back changes where necessary — within the available maintenance window.
Compare Transit Carriers. Make Better Routing Decisions.
Araxxe enables testing through carriers currently included in your routing as well as alternative carriers outside your existing routes.
Compare performance across providers, identify underperforming carriers and assess alternative routing options using independent test results. This gives your team the evidence needed to support informed routing decisions and improve the balance between cost and quality.
Unlimited Testing. No Tokens.
Your monitoring requirements should determine your testing volumes — not a token allowance.
Unlike providers that restrict testing through token-based models, Araxxe offers unlimited testing, giving operators the flexibility to run the tests they need, when they need them, without managing test credits.
Reporting and Expert Review
Our user-friendly reporting portal provides visibility into carrier performance by country and destination operators, helping teams identify trends, pinpoint underperforming routes and prioritize corrective action.
Monthly review workshops bring Araxxe specialists and your team together to assess campaign results, investigate emerging issues, review performance trends and agree on priorities for future testing.