Inbound Roaming Quality of Service

Challenge

Ensure inbound roaming customer experience, protect revenues ensure roaming partner SLA compliance.

Our solution

Araxxe’s Inbound Roaming Quality of Service offering enables operators to independently verify inbound roaming experience of roaming partners ensure revenue maximization and SLA compliance.
Through continuous monitoring, flexible and actionable reporting, operators can protect service quality, improve roaming performance, maximizing revenues and gaining market share via improved steering agreements.

Continuous Monitoring — Base Campaign

Our continuous Base Campaign proactively monitors roaming partner performance against key GSMA GRQ indicators including:

• Attachement Time: How quickly do roamers attach to your network?
• Attachement Share: How often do roamers attach to your network?
• Data Performance: Upload & Download Speed, Jitter, Packet Loss etc. on your network.
• Voice Performance: CLI Delivery, PDD, MoS etc. to and from your network.
• SMS Performance: Message Delivery, Content Verification etc. to and from your network.

Each campaign is customized to your requirements, typically covering the key roaming partners representing 90–95% of your inbound revenues.
Testing frequency can be tailored to your needs, with additional destination introduced as required at no extra cost under our unlimited testing model.
By continuously tracking performance, operators can detect changes early, investigate potential issues and take corrective action before customer experience and commercial performance are significantly affected.

Roaming Intelligence. Improved Roaming Agreements

Araxxe testing identifies how roamers attach to all networks in your country. Providing intelligence about partner steering rules and potential incremental roaming attachments and traffic that could be attracted to your network.
Compare performance across competitor networks, identify underperforming KPI’s and instigate corrective actions. This gives your team the independent evidence needed to highlight improved customer experience on your network during partner negotiations.

TAP File Review

Ensure the accuracy and completeness of partner declarations via TAP files to confirm all transactions are correctly accounted for, rated and billed.

Unlimited Testing. No Tokens.

Your monitoring requirements should determine your testing volumes — not a token allowance.
Unlike providers that restrict testing through token-based models, Araxxe offers unlimited testing, giving operators the flexibility to run the tests they need, when they need them, without managing test credits.

Reporting and Expert Review

Our user-friendly reporting portal provides visibility into roaming partner performance, helping teams identify trends, pinpoint underperforming operators and prioritize corrective action.

Monthly review workshops bring Araxxe specialists and your team together to assess campaign results, investigate emerging issues, review performance trends and agree on priorities for future testing.