Our Observatories

Billing Errors Observatory

Billing Errors Observatory 2026, Araxxe (english version)

Araxxe’s Worldwide Billing Errors Observatory is based on the analysis of 14.8 million test events generated in over 129 countries around the world.

 

We identified 3,088 significant errors with an average financial impact of 57 k€ per Billing Error Case per year of unbilled revenues.

Key figures of Araxxe Worldwide Billing Error Observatory
Graphic showing a view per error type of data sessions billing errors

Five distinct categories of billing errors affect data services.

Graphic showing the Business Impact of Billing Errors

Underbilling errors occur three times more frequently than overbilling errors.

Graphic showing the Overall percentage of Missing Transactions per Technical Service

All service types experience missing transactions.

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