Our solutions
Outbound Roaming Quality of Service
Challenge
Ensure outbound roaming customer experience, protect revenues and minimize churn to travel SIMs.
Our solution
Araxxe’s Outbound Roaming Quality of Service offering enables operators to independently verify roaming partner performance against contractual commitments, identify quality degradation and make informed steering decisions.
Through continuous monitoring, flexible on-demand testing and actionable reporting, operators can protect service quality, improve roaming performance and hold partners accountable.
Continuous Monitoring — Base Campaign
Our continuous Base Campaign proactively monitors roaming partner performance against key GSMA GRQ indicators including:
• Attachement Time: How quickly do I attach to a network?
• Attachement Share: Which networks do I attach to? How often?
• Data Performance: Upload & Download Speed, Jitter, Packet Loss etc.
• Voice Performance: CLI Delivery, PDD, MoS etc.
• SMS Performance: Message Delivery, Content Verification etc.
Each campaign is customized to your requirements, typically covering the key roaming countries representing 90–95% of your outbound revenues.
Testing frequency can be tailored to your needs, with additional destination introduced as required at no extra cost under our unlimited testing model.
By continuously tracking performance, operators can detect changes early, investigate potential issues and take corrective action before customer experience and commercial performance are significantly affected.
On-Demand Testing
When changes occur, operators need answers quickly.
Our on-demand testing enables you to initiate tests across more than 150 countries in our portfolio whenever required. Schedule tests around network upgrades, steering changes, new roaming agreement or other operational events to validate performance before, during or after implementation.
Identify implementation issues, verify steering changes and take corrective action — including rolling back changes where necessary — within the available maintenance window.
Compare Roaming Partners. Make Better Steering Decisions.
Araxxe enables testing towards all available roaming partners included those that are not currently first choice steering options.
Compare performance across partners, identify underperforming partners and assess alternative steering options using independent test results. This gives your team the evidence needed to support informed steering decisions and improve the balance between cost and quality.
Competitor Analysis. How are you performing against Competitors?
Araxxe provides the option to test your competitors service in key markets. This allows you to understand your strengths and weaknesses, allowing you to instigate improvements and ensure that you offer the best roaming service available, maximizing revenues.
Unlimited Testing. No Tokens.
Your monitoring requirements should determine your testing volumes — not a token allowance.
Unlike providers that restrict testing through token-based models, Araxxe offers unlimited testing, giving operators the flexibility to run the tests they need, when they need them, without managing test credits.
Reporting and Expert Review
Our user-friendly reporting portal provides visibility into roaming partner performance, helping teams identify trends, pinpoint underperforming operators and prioritize corrective action.
Monthly review workshops bring Araxxe specialists and your team together to assess campaign results, investigate emerging issues, review performance trends and agree on priorities for future testing.