Insights into Billing Errors

Billing errors lead to revenue loss, poor customer experience and reputational damage for telecoms providers.

Araxxe helps operators ensure billing accuracy through our End-to-End Billing Validation Service.  With over 19 years of experience, utilizing a global network of test call generators and telecoms resources, we have helped our customers save millions of euros in lost revenue.

Leveraging firsthand information, we developed our Billing Errors Observatory report, based upon over 9 million test events generated from 120 countries around the world.

Two significant issues stand out:

• Data, now the most critical revenue stream for operators, has the highest Billing Error Rate compared to other service types.
• Roaming, where revenues are rapidly increasing post-COVID, have a significantly higher error rate than local usage.

Watch our feed over the next 4 weeks and understand why it is crucial for mobile operators to monitor billing accuracy.

• Episode #1 -   Data Billing: Beware of its complexity!
• Episode #2 -   Where do billing errors occur most? On Home network or whilst roaming?
• Episode #3 -   Araxxe – A global infrastructure helping operators avoid billing errors
• Episode #4 -   New! The Araxxe Worldwide Billing Errors Observatory

1. Episode 01: Data billing: Beware of its complexity!

Data is the primary revenue stream for most operators. Whilst many think this is simple to manage via unlimited offers and bundles, Araxxe identifies multiple issues, such as:

• Inconsistent application of bundles across different sales channels
• Delayed customer notifications
• Incorrect and misleading customer notifications
• Incorrect bundle allowance
• Incorrect renewal and usage notifications
• Incorrect allowance and renewal periods
• Incorrect application of throttling
• Incorrect pro-rating of cancelled bundlesKeep an eye on our publications to get more Insights into Data and Roaming Billing Errors !