Episode #1 – Mobile Roaming Revenues: What’s at stake?
Episode #2 – What kind of roaming billing errors is Araxxe finding?
Episode #3 – Billing Error Case: Option allocation error for Data transactions in roaming
Episode #4 – How can Araxxe Help?
The case relates to a European mobile operator with 21 million subscribers. Their marketing team created a new option called ‘Move Everywhere’. This option is exclusively available to subscribers of one specific postpaid tariff plan. After activation of this new option, Araxxe conducted a test campaign and reported the following issue:
“Whilst Roaming in Bosnia, India and Japan, data transactions performed by Araxxe were invoiced 0€ instead of €12.50 per megabyte.”
Following an internal review, it was determined that the issue was related to an incorrect rating configuration associated with the new plan. Specifically, a data allowance applied whilst roaming in Europe had also been included within the ‘Rest of the World’ charging zone.
Assuming the error went unnoticed for twelve months, Araxxe analysts calculated a total avoided loss of €750,000.