Based on our analysis of test events generated in 120 countries around the world Araxxe’s Worldwide Billing Errors Observatory analyzes over 3,000 significant errors that were identified.
Bringing our 19 years of experience, providing testing services to 240 operators around the world, we provide valuable insight into the types of issues faced when billing customers. Our estimates indicated that the average annual financial impact of each error identified within the observatory is 61 k€.

Understanding common issues will help Billing and RA professionals focus their attention on areas that present the highest levels of risk.
In this series you’ll get a high-level overview of the issues Araxxe testing has identified which you can explore in detail by requesting our observatory.

• Episode #1 -    Statistics on the Number of Missing Transactions per Service
• Episode #2 -    Billing Error types of Data transactions
• Episode #3 -    Business Impact of billing errors
• Episode #4 -    More insights and statistics?

Episode #1: Statistics on the Number of Missing Transactions per Service

Missing transactions can lead to considerable revenue loss for operators, and traditional reconciliation systems often fail to detect these issues.

The impact of missing transactions can vary depending on the specific context and the operator’s business model, but generally:

• SMS: Missing SMS transactions can be critical for services like banking alerts, two-factor authentication (2FA), and other time-sensitive communications. The impact is significant in sectors where SMS delivery is crucial, such as financial services or customer notifications.
• Data: Missing data transactions can impact the billing accuracy for internet usage, leading to potential revenue loss and customer dissatisfaction.
• Voice: Voice services are often considered high-value, and missing these transactions can have a substantial financial impact.

SMS Data or Voice? Check our report and get to know which service is impacted more by missing transactions!

To receive the Worldwide Billing Errors Observatory report in pdf format, send a mail to marketing@araxxe.com