Billing errors impact the revenues, costs and customer experience causing reputational damage for mobile operators. Whilst many operators believe that offering subscribers bundles and unlimited usage will make them immune from billing issues, Araxxe testing across the globe has highlighted many errors associated with these plans. Uncharged data usage, incorrect metering, , incorrect application of subscription fees, confusion between local, "Roam Like Home" and "Non-Roam Like Home" zones, delayed application of throttling, missing customer notifications by SMS, bundle renewal process, and rollover errors to mention but a few.

Our Data & Roaming billing Observatories highlight the Billing Error Rates (BER) of Data transactions performed in 343 networks in 120 countries over 5 continents. Maps are updated quarterly and designed to help visualize where and how often problems occur.

If you want to know more about how we build our maps and about specific Billing Error Rates from one network or one country, join our webinar on September 8th 2022, 4 PM Paris time. Feel free to register here!