Telecom operators have almost all the same concerns when it comes to revenue leakage, Data transactions and bundles are taking a steadily increasing share of operators revenues…

Episode #1 - Mobile Data Revenues: What is at stake?
Episode #2 – Data Billing: Beware of its complexity!
Episode #3 – Business Cases Data bundle : what kind of billing errors is Araxxe finding?
Episode #4 –Conclusion : Don’t only look at the tip of the iceberg!

#1 - Mobile Data Revenues: What is at stake?

Many operators  promote Data as their main service, rather than Voice or SMS. They continue to innovate, offering new plans and promotions to meet customer demands whilst increasing data usage and revenues.

The following graphs show the growth of data volumes by region:

Source: GSMA The Mobile Economy – p9 – 2021
https://www.gsma.com/mobileeconomy/wp-content/uploads/2021/07/GSMA_MobileEconomy2021_3.pdf

All of these changes increase the risk of billing errors, revenue loss and customer complaints.