#2 – Data Billing: Beware of its complexity!

Since data has become a major revenue stream, it is important to ensure that subscribers receive the excellent customer experience and accurate billing whilst using the service.

Unfortunately, problems can occur at many steps:

Are subscriptions to data bundles applied correctly to customer accounts correctly and consistently via different channels?

Are the correct customer notifications about the status of plans and encouraging additional subscriptions delivered at the correct times?

Has the notification indicating the bundle depletion and encouraging customer to purchase additional data options been effectively received? Is the SMS content appropriate?

Are bundle price and bundle allowance correctly pro-rated according to business logic after cancellation request? Are data services barred, throttled correctly?