How many billing errors have you discovered the last 12 months? Be it a missing transaction, an incorrect volume metering or a case of underbilling, billing errors mean revenue loss. Revenue loss leads to a net decrease in margin for the operator because costs are there, but revenues are not!
From those billing errors you have detected, for how many have you calculated the financial impact if this error had not been discovered?
What gets measured gets managed better!
By estimating the business impact of a billing error, your benefits are multiple:
Last but not least, detecting and fixing billing errors allows you to avoid revenue loss, increase and protect your revenue!
How can Araxxe support you?
Araxxe has developed a systematic approach and various methodologies to calculate the financial impact of billing errors:
‘While roaming in ‘Eastern Europe Zone’, voice transactions performed by business subscribers towards “Rest of the World” destinations are rated 0,67 Euro/call + 8,47 Euro/min (60 seconds : 60 seconds) VAT included instead of 0,67 Euro/call + 9,75 Euro/min (60 seconds : 60 seconds) VAT included’
For this case, we used our Business Impact Estimation Tool and calculated a revenue loss of 31,850 Euro per month. We then estimated an Avoided Billing Error Duration* of 12 months, meaning a total avoided loss for the operator of 382,000 Euros.
*This duration is the extra period during which the error would have led to revenues losses if the billing error had not been detected by Araxxe and fixed by client.
Araxxe’s Revenue Assurance managed services
We focus on your core business. By choosing an external service, you can focus on revenue leakages, not on test call generator issues! The managed services approach allows your Fraud and Revenue Assurance teams to focus on risks analysis and leakages fixing instead of spending time to fix their internal monitoring tool.
Choosing for Revenue assurance managed services can provide significant capital and operational cost savings. Above all, it means predictable costs for the telecom operators.